سياسة الاسترجاع

Last updated: 9 November 2026

We want you to be happy with every part you buy from 70 Series Store. This policy explains how returns, refunds and warranty claims work. It is written to sit alongside your rights under the Australian Consumer Law, never to replace them.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The rules below about time limits, packaging, sale items and restocking fees apply to change of mind returns only. They do not apply to items that are faulty, damaged, not as described or not what you ordered.

How to start a return

Start every return through our returns portal. You will need your order number and the email address you ordered with. If you have any trouble, email hello@70seriesstore.com or call (07) 3132 3070.

Please do not send anything back until we have approved the return and given you the return address. Some of our products ship from our suppliers' warehouses, so the return address depends on the item.

Faulty, damaged or incorrect items

If your item arrives damaged, develops a fault, is not as described, or is not what you ordered, we will fix it. Depending on the problem you can choose a refund or replacement for a major failure, or we will repair or replace the item for a minor one.

  • Please let us know as soon as you can. For damage in transit, telling us within a few days of delivery helps us claim from the carrier, but a late report does not take away your rights.
  • Photos of the item, the fault and the packaging help us sort it out quickly.
  • You do not need the original packaging, and it does not matter whether the item has been fitted.
  • We pay reasonable return postage for faulty, damaged and incorrect items. We will send you a prepaid label or reimburse you.
  • Your refund includes any shipping you paid on that item.

Fitment problems

Our site checks parts against the vehicle you add to your garage. If we told you a part fits the vehicle you entered and it does not, that is our problem, not yours. You can choose a refund or the correct part, and we will cover the return postage.

If no vehicle was entered, the vehicle details entered were wrong, or the product listing said the part does not suit your model, we treat the return as change of mind (see below). If you are unsure whether something fits, ask us before you buy and we will check for you.

Change of mind returns

If you simply change your mind, you can return most items within 30 days of delivery as long as:

  • the item is unused, has not been fitted, and is in its original condition
  • it comes back in its original packaging with all parts, hardware and instructions
  • you have your order number or proof of purchase

For change of mind returns:

  • You pay the return postage. We recommend a tracked service, because we cannot refund an item that does not reach us.
  • A restocking fee of up to 10% of the item price may apply to cover handling and reinspection. We will tell you the amount before you send the item back.
  • Any express shipping you paid is not refunded.

We cannot accept change of mind returns on:

  • items bought on sale or clearance
  • gift cards
  • custom-made, made-to-order or special-order items
  • items that have been fitted, modified, cut or painted

These exclusions are for change of mind only. If any of these items are faulty, you have the same rights as for any other item.

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds go back to your original payment method, usually within 3 business days of inspection. Your bank, card provider, PayPal or Afterpay may take a few more days to show it.

If you paid with a Rewards discount code, the discount is not refunded as cash. Points earned on a refunded item are removed from your Rewards balance.

Exchanges

For a different size, colour or model, the quickest way is to return the original through the returns portal and place a new order for the item you want.

Manufacturer warranties

Many products also come with a manufacturer's warranty. Any warranty is in addition to your rights under the Australian Consumer Law. To make a claim, contact us with your order number and photos of the problem, and we will handle it with the manufacturer for you.

Contact us

70 Series Store, operated by Sunley Brands Pty Ltd (ABN 46 677 004 410)
PO Box 3207, Newstead QLD 4006
Email: hello@70seriesstore.com
Phone: (07) 3132 3070